1. Service Overview

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• We provide Private Investigation services.
• All services require prepayment and are processed through secure payment via PayPal. Private Investigation companies and businesses can contact us for alternative payment methods.
• Accepted payment methods include E-Transfers, Cheques, PayPal, Visa, Mastercard, American Express, Apple Pay, Debit, and any other PayPal-supported payment options. • Refunds are always issued back to the original method of payment.
• We reserve the right to decline or cancel any request for legal, ethical, or compliance reasons.
• Services are delivered based on the information provided by the client. Incorrect or misleading information may affect results and fees.

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2. No-Find, No-Fee Policy

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• Our No Find No Fee locate applies to one locate per subject and includes up to 3 hours of investigative work. If we determine that the subject has not been located within this timeframe, you may end the investigation at no cost, and we will issue a refund to your original payment method.​

• The determination of whether a subject is considered “found” is at our sole discretion. We also reserve the right to refuse service for any reason we consider appropriate.​

•  If your case is complex and requires more than 3 hours and you choose to continue, additional investigative time is billed at $80 per hour, plus any expenses. ​

• All payments are processed securely through PayPal. Processing fees charged by PayPal are non-refundable.

​• Private investigation firms and other businesses may contact us directly to arrange alternate payment methods.

• Refunds are not offered if:
– a report has already been supplied
– the subject is confirmed deceased
– the subject is confirmed to be outside the country
– the subject does not exist or incorrect information was provided
– substantial research has already been completed

• Payment-provider processing fees are non-refundable and will be deducted from any applicable refund.

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3. Non-Refundable Services

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There are no refunds on genealogy research, background investigations, corporate investigations, any specialized search services, or specialized investigations services as these involve extensive manual research, data analysis, and time-based investigative work. All fees for these services are final once work has begun.

 

4. Processing Fees

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• All refunds are subject to non-refundable payment processing fees charged by the payment provider (PayPal or card issuer).
• These fees are typically 8–10% of the transaction total and are deducted automatically from any refund.
• Processing fees cover the cost of payment-provider charges and administrative handling.

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5. Service Delivery

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• Reports are delivered by email.
• Most searches are completed within the estimated timeframe, but delays may occur due to holidays, illness, or data-source interruptions.

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6. Continued Research

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• Clients may request additional research beyond the base service.
• Additional time or advanced searches are billed at the stated hourly or per-case rate plus any expenses.

 

7. Compliance & Legal Use

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• Clients must have a lawful purpose (e.g., debt recovery, contract enforcement, legal interest, or legitimate need to locate an individual or to request information on them).
• We do not support harassment, stalking, or unlawful use of obtained information.
• Clients bear full responsibility for how the information is used and agree to indemnify us against any misuse.

• We reserve the right to refuse or discontinue service at any time and for any reason we deem appropriate, including ethical, legal, or data-compliance concerns.

 

8. Limitations

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• Results are based on available data and cannot be guaranteed accurate, complete, or current.
• We are not liable for decisions made using the information provided.
• We do not provide legal advice.

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9. Restrictions

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We do not accept:

• Cases involving minors
• Requests submitted with false, misleading, or fabricated information
• Cases where legal restrictions apply

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10. Data Protection & Storage

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• All data submitted is stored securely.
• Information is retained only as required for service delivery, verification, or legal compliance and as required by the Ministry of Community Safety & Correctional Services.

 

11. Intellectual Property

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• All reports and research materials remain our intellectual property.
• Clients may use the information only for the lawful purpose for which it was ordered.

 

12. Chargebacks

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• Unauthorized chargebacks after service delivery will be pursued, including all applicable fees, costs, and recovery expenses.

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13. Updates to Terms

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• We may update these Terms at any time. Continued use of our services constitutes acceptance of the latest version.

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14. Contact Us

 

• In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: Birlstone Investigations Ltd. Email: pi@birlstoneinvestigations.com

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Last updated: November 25, 2025